Refund Policy
1. Eligibility for Refunds
We offer refunds within 7 days of receiving your order. To be eligible:
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The item must be unused, unworn, and in its original packaging.
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The item must be in the same condition as received with all tags attached.
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Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
The following items cannot be refunded:
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Gift cards & sale items.
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Personalized or custom-made products.
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Hygiene-sensitive items like jewellery and hair accessories (for safety reasons).
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Items damaged due to misuse, improper care, or normal wear and tear.
3. How to Request a Refund
To request a refund, follow these steps:
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Email us at [your email] within 7 days of receiving your order.
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Include your order number, product details, and reason for refund.
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Once approved, you will receive instructions on how to return the item.
4. Return Shipping
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping service, as we are not responsible for lost returns.
5. Refund Processing
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within [X] business days to your original payment method.
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Shipping costs are non-refundable.
6. Exchanges
We currently do not offer exchanges. If you need a different item, please place a new order and request a refund for the original item (if eligible).
7. Late or Missing Refunds
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If you haven’t received your refund after [X] days, check with your bank or payment provider.
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If the issue persists, contact us at [your email] for further assistance.
8. Contact Us
If you have any questions about our refund policy, feel free to reach out:
📧 Email: baskfitt@gmail.com
📞 Phone: +923008486887